I came across the Greenfin website and ordered trees over 6 months ago. After receiving no communication or response to e-mails, I did some research and found this site and these posts. I find it interesting that this "James" has so many loyal customers on this thread.
"We all knew going into this we were buying plants for the future."
"I see it as orders which are late."
"From the get-go James said this is a shaky business venture, but that he would do what he could to deliver."
"He hired a horticulturist.." By his own admission only for 5-10 hrs per week, if you can believe that.
Now I read that there are orders from 2015 that have not been filled and yet people still defend this guy. If indeed people paid for orders and don't mind waiting that is clearly their prerogative. But, there are unsuspecting consumers, like myself, who paid money without the opportunity to have made an informed decision. Had I known just how 'late' the business is operating, I would not have placed my order. I requested a refund and yes I put REFUND in the subject line. No refund yet.
I am surprised nobody has reported him to the authorities for taking money and not delivering a product. There are laws that protect consumers from being scammed or defrauded. Poor planning or business management is not a legal defense.