Pay Pal could not help me either. My credit card company has a similar policy and a time frame that allows their customers to file a complaint. But, my CC company has a caveat, the vendor promised the product at a later date which never happened. That resets the clock, allowing them to move forward with a dispute. For TammRose your order was promised in March, and it did not arrive. It has been less than 90 days since your order was supposed to arrive, therefore your CC company should allow you to file a complaint to dispute your transaction.
Best of luck!