Just wanted to share my own experience with Hirt's Gardens (it was actually a positive experience)...Experience # 1...about a year ago I purchased a White Ischia fig tree for $6.50...and as stated above, it was a small tree, in a small pot(but for 6 bucks, I wasn't expecting a whole lot more)...the main thing is that they sent me a healthy tree, that has grown from a 3 or 4 inch tree into an 18" tree that has already leafed out for this season...when it was sent to me it was packaged and protected very well...so no complaints there. Experience # 2... of course, this year I couldn't resist the advertisement for the "Blue Ischia" fig tree(is it blue?..is it black?..is it ?..well you get the idea)...so I bought one and it arrived at my house in 3 business days(priority mail,there idea not mine)...the packaging, and protection was excellent, with the pot taped and covered to contain soil...it was completly surrounded by packing peanuts...and they also included a heat pack to protect against unexpected cold snaps...the tree and pot were small(as expected), but there seemed to be a lot of tree in the pot, so upon further inspection (eg. up potting) I discovered that they had shipped two seperate trees in the same pot...they were growing in something similar to a root riot cube, but different...so I am now the proud owner of two "Blue Ischia" trees(I think) :) :) ...as far as customer service, I have never had to contact them, so I'm not sure of that aspect of their business, and I know that some members have not been serviced well by that department...but so far they have treated me well, and I am a satisfied customer.