You might have experienced a disruption in accessing your message board on Saturday, March 7, 2009 morning during an upgrade of the system. The upgrade was planned to complete within a short time frame with very little downtime. However, due to technical difficulties, some message boards may have been unavailable for many hours beyond the anticipated maintenance window. Additionally, the difficulties during the upgrade process resulted in glitches which would have otherwise not been there.
As a valued customer, your online experience is important to us. We understand how important the availability and smooth operation of your message board is to you and your users, and it is equally as important to us. Over the last few days we have managed to resolve almost all glitches and have taken steps to ensure that future upgrades go smoothly. If you submitted an inquiry to customer support, please note that due to a high volume of customer inquiries and feedback after the upgrade, it may take longer than usual to receive a reply from a representative. Our representatives are working hard to attend to your inquiries as soon as possible. Additionally, we have gathered all of your generous feedback and we will do our best to exceed all of your expectations. We apologize for any inconvenience caused. Thank you for your cooperation and understanding.
Looking forward, we are confident the new system will make it all worthwhile. You may have noticed some changes to your message board design which were unavoidable when implementing the new skins system. The old system was only able to configure very few aspects of your design, while the new system has the ability to control virtually every aspect of your design, including colors, images, fonts, positioning, and more, all through CSS. If your existing design was modified, you can change it to your liking through the skins section of your Website Toolbox account.
If you did not receive the upgrade notification email, please enable the option for email communication in your Account Settings and click here to view a copy of the upgrade notification sent.
Thank you for your loyalty and understanding during the upgrade. We are working hard to keep your message board communities chatting away...
The Website Toolbox Team