If you're confused as to which side is up, start the cutting sideways, or flat in the rooting media, mostly covered.
I find cuttings sometimes can't make roots below the rooting medium for some reason so will start them where ever they can. It's their way of telling you "Help!".
I bought some cuttings on eBay and I'm sure the person who sent them dipped the whole length of cuttings in a rooting solution, because roots came out everywhere, but there weren't any sprouts.