Barry,
I ordered about four or five figs from them about four years ago and shipped as promised. All but one broke bud and when I emailed them they made it clear they do not replace or offer any Guarantee on their product but asked me to give them an update.
Luckily the one tree broke bud and went on to grow and only to die on me due to inexperience in Winter storage.
Due to the fact they do not back up their product even when shipped half arsed I chose to stay away from them.
I can't speak on them now, maybe they changed to better, or maybe worse.