My gosh GreenFin!!!! Stop this self destruction and disrespect and simply stop selling new plants and get caught up with all the old orders and put 3 free cuttings in with each order and apologize for the unfortunate situation and get a office manager (IT'S THAT SIMPLE), the profits will be there but you have to be more professional and stop this operation now and fix the disaster you have created. If you lost the old orders ask people to e-mail you their receipt. At some point you are going to have to prove you are not stealing.