I have not ever received a confirmation, as long as I have been doing this. The twigs just show up one day. Always used to be 3rd and 4th week of February, but this year the shipping happened over a longer period of time starting about the end of February, and I think lasting till the end of March, or maybe a little later. They also ship cuttings of Pomegranate, walnut, etc., etc. so there is more on their plate than just figs. They are financially challeged (even before the economy went south) and understaffed, so be patient. Excess communication only adds to the problem.