afigfan, I emailed my order nearly a month ago, sent a follow up, and just yesterday got a confirmation of the order. So, due to staffing, etc, constraints it does take a while, but if it's been a month, you might write a follow up. Reading suggestions from other members, here's what I wrote:
My original order sent a while ago and might not have gotten to the right people. I have not heard a confirmation it was received, thus I am re-submitting it, in case the email was lost in transit. Thanks for your help!