No it is not. I have contacted James over the course of 3 months looking for a refund due to his failure to deliver. He had not responded back to 4 emails. I called him at his private number which I found online through the Kansas Department of Agriculture. He basically told me to F-off that he's too busy to respond to people. he went on a rant that he has over 5,000 customers and he broke his toe. He went on to explain to me that as of the day that I called, he had 485 emails that day alone, and it's bothersome to answer emails when he could be in the greenhouse working.
After further research I have found numerous people that have been waiting for months and have not been able to get a refund for both his fig tree's and the fish he sells.
He just provides excuse after excuse. If he was at least NOT rude, his story would have been a little believable. It just sounds like a business that he put too much money into and can't deliver.
Buyer beware!